Splash & Shadow Logo Splash & Shadow
Splash & Shadow · ShadowSnap & ShadowTag

Support

Help with the iOS apps by Splash & Shadow Studio

Need help? Email [email protected] and we'll get back to you, usually within two business days. Include the app name, your iPhone model, and a screenshot if you can. General questions are probably already answered in the FAQ.

ShadowSnap: card scanner

ShadowSnap identifies trading cards with your camera and prices them.

  • It needs an internet connection to identify cards. Snaps you take offline are kept and retried automatically once you're back online.
  • If it matches the wrong card, open that card's record and tap Pick another card.
  • For the best scans, fill the on-screen brackets with the card and hold steady.

ShadowTag: price tag printing

ShadowTag turns your inventory files into printed price labels.

  • Keep the label printer unpaired in iOS Bluetooth settings. The app connects to it directly. If printing stalls, power-cycle the printer.
  • Rows an import couldn't read are counted for you in the import summary message.
  • A card shows under "Changed" when its price has moved since you printed its label, or when you hand-edit a price.

Report a problem

Email [email protected] and tell us what you were doing when it went wrong. Crash reports shared through Apple's built-in system also reach us.

Privacy

See our Privacy Policy.

Contact

Questions, bugs, or feature requests: [email protected]

Splash & Shadow · splashandshadow.com